Title:  Reservationist- Adventures on the Gorge- Seasonal

Job Description

Reservationist Agents assist our valued guests with booking new lodging, tour, and activity reservations. They also handle general customer inquiries and provide extraordinary, world-class service! Successful agents excel at building rapport, they are knowledgeable about our destination and generate excitement for visiting our breath-taking property! 

This Job Is Ideal for Someone Who Is: 

• Dependable -- more reliable than spontaneous 
• People-oriented -- enjoys interacting with people and working on group projects 
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction 
• Detail-oriented -- would rather focus on the details of work than the bigger picture 
• Autonomous/Independent -- enjoys working with little direction 

Job Responsibilities

Customer Service & Communication 

• Answer high volumes of incoming calls in a professional and courteous manner. 
• Provide accurate information regarding services, availability, pricing, schedules, and policies. 
• Respond to customer questions, concerns, and special requests promptly. 

Reservation Management 

• Process reservations, cancellations, modifications, and confirmations in the company’s booking system- Flybook. 
• Verify customer details for accuracy and completeness before finalizing bookings. 
• Maintain uptodate knowledge of available inventory, promotions, and service options. 

Systems & Data Entry 

• Use reservation software and call center tools to log interactions and complete transactions. 
• Enter customer data with high attention to detail to ensure accuracy and compliance. 
• Follow company procedures for handling payments, deposits, or billing when applicable. 

Problem Resolution 

• Troubleshoot issues related to bookings, service conflicts, or system errors. 
• Escalate complex concerns to supervisors or relevant departments when needed. 

Qualifications

• Have a strong sales aptitude with ability to up-sell, cross-sell and overcome objections 
• Have excellent problem solving, complaint resolution and negotiation skills 
• Have effective communication skills 
• Are passionate about delivering quality service and making a difference in the guest experience 
• Demonstrate a professional and polished demeanor with a positive, upbeat, and friendly personality 
• Can learn quickly and adapt to change in a fast-paced, high performance driven culture 
• Demonstrate exceptional habits of dependability and attendance 
• Possess strong computer skills, Microsoft Outlook, and internet browser proficient. 
• Have high school diploma or GED equivalent. 
• Previous hospitality experience providing sales or customer service in a call center environment is preferred but not required. 

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.