Title:  Senior Product Owner

Job Description

Aramark is seeking an experienced and visionary Senior Product Owner to drive the strategy and expansion of our cutting-edge Frictionless Store solutions within Retail and Hospitality operations across North America. This is a high-impact role at the intersection of innovation, technology, and customer experience.

Job Responsibilities

You will be responsible for shaping the product vision, defining the roadmap, engaging key stakeholders, and developing a scalable go-to-market strategy. Your ability to think boldly, challenge conventional approaches, and champion transformative ideas will be critical to your success. You’ll also play a hands-on role in executing and operationalizing new capabilities, many of which are first-of-their-kind for Aramark, becoming a subject matter expert in technologies that redefine the customer journey.
Experience with Amazon Just Walk Out, AWM, Zippin, or other Frictionless technologies is preferred. 
Job Responsibilities
•    Develop and execute a cohesive product vision and strategy for Aramark’s frictionless store solutions across North America.
•    Bridge the gap between store construction and technology by bringing creative, practical solutions to complex, interdisciplinary challenges.
•    Regularly engage with Aramark stakeholders to understand business objectives and operational needs, effectively communicating product updates, milestones, and risks to both technical and non-technical audiences.
•    Create and manage detailed product roadmaps outlining key milestones, feature releases, and timelines to support scalable frictionless store deployment and enhancement.
•    Evaluate and prioritize features using a strategic framework that considers business needs, customer feedback, technical feasibility, budget, and overall impact.
•    Collaborate with cross-functional teams—including product, sales, infrastructure, data, design, and construction—to define comprehensive product requirements and deliver implementable solutions.
•    Define and operationalize repeatable intake, deployment, and transition processes to enable seamless handoff to the Mobilization team. 
•    Ensure comprehensive product documentation is developed and distributed to key stakeholders, including Field Operations, Deployment, Support, Marketing, Sales, and Clients.
•    Establish clear support processes and documentation for accounts utilizing the frictionless store solution.
•    Act as the primary liaison with external frictionless store technology vendors, managing relationships and ensuring adherence to contractual obligations.
•    Navigate internal governance processes (e.g., Information Security, Architecture Review Board), coordinating input from vendors and internal SMEs as needed.
•    Monitor industry trends, emerging technologies, and competitive shifts to identify innovation opportunities and continuously evolve the product.
•    Define and track key performance indicators (KPIs) to measure the effectiveness and adoption of frictionless store solutions, using data to inform ongoing product improvements.
 

Qualifications

Qualifications
•    Bachelor’s degree in Computer Science, or a related field.
•    Experience with Amazon Just Walk Out, AWM, Zippin, or other Frictionless technologies is preferred. 
•    Proven track record of successfully managing and delivering products within mid- to large-scale organizations, leveraging internal teams, external vendors, and third-party partners.
•    Passion for leading-edge retail technology and the ability to translate complex ideas into clear, actionable steps.
•    Strong understanding of AI and frictionless commerce systems, with the ability to comprehend and communicate technical concepts to diverse audiences.
•    Deep knowledge of process development, operations, procurement, testing, systems deployment, and ongoing support.
•    Proficiency in project management methodologies and tools, with demonstrated ability to manage schedules, budgets, and resources effectively.
•    Familiarity with the intersection of construction and technology in store builds, including infrastructure planning (e.g., networking, cabling, power, and installation of tech elements like turnstiles).
•    Strong leadership in project execution—able to prioritize tasks, coordinate cross-functional teams, and deliver on deadlines.
•    Analytical mindset with experience using data and KPIs to guide decision-making and measure product performance.
•    Excellent communication and presentation skills, capable of engaging both technical and non-technical stakeholders.
•    Industry experience in retail or e-commerce is strongly preferred.
•    Advanced proficiency in Microsoft Office tools, particularly Excel and PowerPoint.
•    Demonstrated creativity, innovation, and problem-solving skills in designing solutions and delivering business value.
•    Understanding of web, mobile, cloud, and data-driven applications and how they support business strategies.
•    Ability to self-prioritize or seek input when needed to focus efforts effectively.
•    Strong interpersonal skills, with the ability to work independently and as part of a multidisciplinary team.
•    Capable of breaking down complex challenges into structured, actionable work plans.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.